ISO 14001 Hotels Germany – 2


Germany ISO 14001 Hotels
NH Bingen Tagungs und Kongresshotel
NH Weinheim
NH Mannheim Viernheim

NH Bingen


NH Weinheim


NH Mannheim Viernheim


NH Hirschberg Heidelberg
NH Heidelberg
NH Ludwigsburg

NH Stuttgart Airport
NH Stuttgart Sindelfingen
NH Klösterle Nördlingen

NH Erlangen
NH Collection Nürnberg City
NH Forsthaus Fürth Nürnberg

NH Fürth Nürnberg
NH Ingolstadt
NH München Deutscher Kaiser

NH München Messe
NH München City Süd
NH München Ost Conference Center

NH München Unterhaching
NH München Airport
NH Deggendorf

ISO 14001 Environmental Management Certification and Hotel Guest Reviews

The surveys of guests at hotels found that the guests gave higher satisfaction ratings to hotels that held the ISO 14001 certification than to hotels without the certification. The ISO 14001 is an international standard aiming at development of effective environmental management systems, specifies a path for the continuous improvement and the control of a firm’s environmental performance.

Interestingly, the most significant differences were found between upscale 4-star hotels with and those without certification, while differences relating to certification in 5- and 3-star hotels were muted. While the study does not reveal causes for these findings, the implication is that the highest-end luxury hotels do not gain distinctive differentiation by having the ISO 14001 certification, while for 3-star hotels, guests’ price sensitivity apparently overrides environmental concerns.  ISO 14001 certification may give upscale hotels a distinctive asset that leads them to a competitive advantage over similar non-certified properties.

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