ISO 14001 Hotels Germany

Germany ISO 14001 Hotels
NH Schwerin
NH Hamburg Altona
NH Collection Berlin Mitte Friedrichstrasse

nhow Berlin
NH Collection Berlin Mitte am Checkpoint Charlie
NH Berlin Kurfürstendamm

NH Berlin Alexanderplatz
NH Berlin Potsdamer Platz
Sorell Hotel Arabelle

NH Berlin Treptow
NH Berlin City West
NH Berlin Kreuzberg

NH Potsdam
NH Berlin Potsdam Conference Center
NH Dessau

NH Leipzig Messe
NH Collection Dresden Altmarkt
NH Dresden Neustadt

NH Dortmund
NH Oberhausen
NH Düsseldorf City

NH Düsseldorf Königsallee
NH Düsseldorf City Nord
NH Collection Köln Mediapark

NH Köln Altstadt
NH Düsseldorf City
NH Düsseldorf Königsallee

NH Düsseldorf City Nord
NH Collection Frankfurt City
NH Frankfurt Niederrad

NH Frankfurt Messe
NH Frankfurt Villa
NH Frankfurt Airport

NH Frankfurt Mörfelden Conference Center
NH Frankfurt Airport West
NH Wiesbaden

ISO 14001 Environmental Management Certification and Hotel Guest Reviews

The surveys of guests at hotels found that the guests gave higher satisfaction ratings to hotels that held the ISO 14001 certification than to hotels without the certification. The ISO 14001 is an international standard aiming at development of effective environmental management systems, specifies a path for the continuous improvement and the control of a firm’s environmental performance.

Interestingly, the most significant differences were found between upscale 4-star hotels with and those without certification, while differences relating to certification in 5- and 3-star hotels were muted. While the study does not reveal causes for these findings, the implication is that the highest-end luxury hotels do not gain distinctive differentiation by having the ISO 14001 certification, while for 3-star hotels, guests’ price sensitivity apparently overrides environmental concerns.  ISO 14001 certification may give upscale hotels a distinctive asset that leads them to a competitive advantage over similar non-certified properties.

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