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ISO 14001 Hotels Spain – 2

ISO 14001 and Effect on Hotel Guests
“A survey of guests at 6,850 hotels in Spain found that the guests gave higher satisfaction ratings to hotels that held the ISO 14001 certification than to hotels without the certification. As an international standard aiming at development of effective environmental management systems, the ISO 14001 standard specifies a path for the continuous improvement and the control of a firm’s environmental performance. The study explored the differences in the overall customer ratings for the certified hotels overall and for several individual services and attributes, including housekeeping and overall comfort. Interestingly, the most significant differences were found between upscale 4-star hotels with and those without certification, while differences relating to certification in 5- and 3-star hotels were muted. While the study does not reveal causes for these findings, the implication is that the highest-end luxury hotels do not gain distinctive differentiation by having the ISO 14001 certification, while for 3-star hotels, guests’ price sensitivity apparently overrides environmental concerns. That said, the results imply that acquiring ISO 14001 certification may give upscale hotels a distinctive asset that leads them to a competitive advantage over similar non-certified properties. Moreover, ISO 14001 seems to contribute to the value creation by the hotels, based on their higher guest ratings.”

Source: Environmental Management Certification (ISO 14001): Effects on Hotel Guest Reviews

Spain ISO 14001 Hotels

Viva Eden Lago

Viva Eden Lago

Hotel Data Sheet Hotel Viva Eden Lago is an all-inclusive hotel with a buffet restaurant, bar room and a large pool with sunbathing area in the centre of the terrace.Although it is a very ...

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Viva Blue & Spa

Viva Blue & Spa

Hotel  Viva Blue & Spa for families, couples, groups of friends and sports enthusiasts.The unparalleled natural surroundings of S’Albufera, the most important wetlands in the Balearic ...

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Tigaiga

Tigaiga

The perfect place to enjoy Tenerife, a family run 4 star hotel continuously modernizing to offer highest quality service standards.From the tranquillity of the sub-tropical gardens you can enjoy ...

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Sirenis Hotel Club Aura

Sirenis Hotel Club Aura

The Sirenis Hotel Club Aura / TUI FAMILY LIFE Sirenis Aura is in a superb location on the seafront, just 150 metres from the Port des Torrent beach. The hotel is within easy reach of nearby San Jose ...

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Sirenis Hotel Club Siesta

Sirenis Hotel Club Siesta

​The small welcoming Sirenis Hotel Club Siesta is well known for its informal and friendly atmosphere. Let the hotel’s charm seduce you and just relax and enjoy your holiday, whether you are on your ...

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ISO 14001 Environmental Management Certification and Hotel Guest Reviews

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