Revinate's 2026 Secret Shopped Call Report, based on 308 mystery calls to luxury and upscale properties, reveals where AI can handle routine queries and where human agents remain critical for high-value reservations.

Travelodge expanded its 'Care to Career' programme to Manchester, offering care leavers aged 18-30 a four-day employability bootcamp with guaranteed interviews, following a successful 2024 Liverpool pilot.

Supercity Aparthotels MD Philip Houghton shares how a six-month PMS selection process, including input from institutional lenders, led to a migration

Hotels have invested heavily in digital guest experiences. But simply putting a menu or guest directory online isn’t enough. Here, IRIS, the global market

Reading Time: 2 minutesUS: Lifestyle brand Outbound Hotels will open its 180-room Park City property in early 2027, located in Utah.
The post Outbound Park City set to open in early 2027 appeared first on Boutique Hotel News.

Reading Time: 2 minutesUK: Hotels, inns and B&Bs from across the UK and Ireland have been recognised at the 2026 AA Hospitality Awards, held at JW Marriott Grosvenor House in London.
The post AA Hospitality Awards reveals 2026 accommodation winners appeared first on Boutique Hotel News.

For three days in January 2025, while the Eaton and Palisades fires burned across Los Angeles County, hotels in Pasadena, Glendale, and Burbank ran 83 percent occupancy, up from 63.7 percent the same days a year earlier, according to STR. Displaced families, adjusters, first responders, and crews needed rooms at once, and the hotels that could still take a reservation got them. The demand stays. The hotel that burns does not. After the 2017 Tubbs […]
The post Wildfire Resilience: The Next Hotel Investment Priority appeared first on LODGING Magazine.

BLUFFTON, South Carolina—Landingplace Hotels announced the launch of Borderless Hotel Alliance, an independent hotel affiliation platform designed to give hotel owners access to technology, distribution, loyalty, procurement, and commercial resources while allowing owners to retain their hotels’ names, identities, and operational independence. Ambassadors Inn & Suites, a 102-room independent hotel in Virginia Beach owned by Harshad Barot and members of his family, has signed an agreement to become the first member of Borderless Hotel Alliance […]
The post Borderless Hotel Alliance Launches and Signs First Member appeared first on LODGING Magazine.

Hotel investment in Asia Pacific rose to US$8 billion in the first half of 2026, as stronger room rates, recovering tourism and limited new supply supported investor interest, particularly in Japan, Mainland China and Korea.

Accor has launched ALL Concierge, a conversational AI service available through ALL.com, the ALL Accor app, WhatsApp and iMessage, and introduced The Butler for hotel teams.

Hotel Designs
The recent refurbishment of The Mews suites at Sopwell House, Hertfordshire
The recent refurbishment of The Mews suites at Sopwell House, Hertfordshire
Sienna Shipton.

Hotel Designs
Mar-Bella Collection expands into Crete
Mar-Bella Collection expands into Crete
Pauline Brettell.

CHICAGO (September 17, 2026) – Hyatt Hotels Corporation (“Hyatt” or the “Company”) (NYSE: H) announced today that it will release third quarter 2026 financial results on Thursday,...

CHICAGO (September 17, 2026) – Hyatt Hotels Corporation (NYSE: H) announced the opening today, in the heart of Canadian wine country, of The Clayfield, a one-of-a-kind boutique wine-and-wellness...

Independent hotels, small chains and rentals bring in about 90% of Booking.com's revenue. Its annual report names the risk: you, selling cheaper where an AI agent can book.

In OpenAI's own example, ChatGPT recalls that a traveler needs a cold room and would rather eat somewhere quiet. It does not recall the hotel that gave her both.

You can wait out a layover at Ottawa Macdonald–Cartier International Airport, but two things shape every plan here: there are no showers in the terminal, and the secure area closes overnight, so a late-night layover happens landside whether you want it to or not. The rest is easier than most airports its size. YOW is […]

You can sleep, shower, and rest during a Calgary layover, and the airport makes it easier than most. Calgary International Airport (YYC) is open 24 hours, has a free quiet space with recliners, and lets connecting passengers move between every concourse without clearing security again. That last part is the thing most guides skip, and […]