Bain analysis warns travel operators that rising AI referral traffic and agentic booking tools threaten direct bookings and margin, urging proactive content

Lighthouse, the AI Commercial Operating Platform for the travel and hospitality industry, today announced that Ernest, its AI teammate for commercial teams, is generally available.

Reading Time: 2 minutesUS: The Wolseley will debut its members club to open within The Wolseley Hotel New York in Q2 2027.
The post The Wolseley to launch members club at New York hotel in Q2 2027 appeared first on Boutique Hotel News.

Reading Time: 6 minutesIn She Shines, Dina Pedersen talks with some of the great minds and personalities that is hospitality today and in the future. We share their insight, celebrate their success and discover the women behind the titles. This time, she meets Julia Hands MBE, founder and chair of Hand Picked Hotels.
The post She Shines: Julia Hands on heritage, hospitality, and power of leadership appeared first on Boutique Hotel News.

NEW YORK—New survey data released by Mews found that as AI adoption in hotels accelerates, guest expectations are moving the opposite way; 89 percent of guests want either a hybrid stay blending AI and human service or AI operating quietly in the background on repetitive tasks. Almost none want an AI-led stay. 59 percent of guests said they believe AI should take over repetitive tasks so hoteliers can instead focus on building trust with their […]
The post Mews Survey: Hotel Guests Don’t Want AI-Led Stays appeared first on LODGING Magazine.

ATLANTA, Georgia—hihotels by Hospitality International brought franchisees together last week for two Regional Conferences centered on owner feedback, operational performance, and system-wide collaboration. Their input will help the company enhance several support initiatives. Held at Topgolf locations in Edison, New Jersey, and Spring, Texas, the Northeast and South-Central conferences followed the theme “Moving Up the Leaderboard.” The events included interactive discussions, personalized coaching, and peer-to-peer exchanges focused on practical ways to improve revenue, guest satisfaction, […]
The post hihotels Holds Regional Conferences Focused on Owner Feedback and Collaboration appeared first on LODGING Magazine.

Hilton has named Sarah Bohn General Manager of the Hilton Scottsdale Resort & Villas, putting her in charge of the property's daily operations and strategic direction.

Avani+ Fares Maldives Resort has appointed Magdalena Martorell as general manager, placing her in charge of overseeing all operations at the Maldives property.

Hotel Designs
Ruby lands in France
Ruby lands in France
Pauline Brettell.

Hotel Designs
Maille: when beadwork becomes a rule for space
Maille: when beadwork becomes a rule for space
Sienna Shipton.

CHICAGO (October 5, 2026) — Hyatt Hotels Corporation (NYSE: H) is accelerating growth opportunities across its brand portfolio with new financing solutions, more efficient new-build prototypes...

CHICAGO (October 3, 2026) –– Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Centric Sapporo, marking the first Hyatt Centric hotel in Hokkaido, northern Japan. Located...

AI's share of hotel website visits quadrupled in a year and is still under one in a hundred, while half the travelers who have used it for a trip now rely on it most of the time

Guests booking direct through Aven's engine can now pay Hopper to refund a non-refundable rate, and the hotel keeps its money plus a commission on the plan that neither company discloses.