ISO 14001 Hotels Italy

Italy ISO 14001 Hotels
Hotel Villa Schuler
Parco San Marco Lifestyle Beach Resort
Grand Hotel Vesuvio

Grana Barocco Art Hotel & Centro Benessere
NH Firenze Anglo American
Hotel I Melograni

Klima Hotel Milano Fiere
Hotel Villa Schuler
Alberi Del Paradiso

Comfort Hotel Gardenia Sorrento Coast
Vigilius Mountain Resort
Hotel Baia Del Capitano

Tramonto d'Oro
Hotel Lago Bin
Hotel Majorana

Lefay Resort & Spa Lago Di Garda
Alpi Hotel
Rizzi Aquacharme Hotel & Spa

Sirmione e Promessi Sposi
Hilton Molino Stucky Venice
Hotel Paese Daniela

ISO 14001 Environmental Management Certification and Hotel Guest Reviews

The surveys of guests at hotels found that the guests gave higher satisfaction ratings to hotels that held the ISO 14001 certification than to hotels without the certification. The ISO 14001 is an international standard aiming at development of effective environmental management systems, specifies a path for the continuous improvement and the control of a firm’s environmental performance.

Interestingly, the most significant differences were found between upscale 4-star hotels with and those without certification, while differences relating to certification in 5- and 3-star hotels were muted. While the study does not reveal causes for these findings, the implication is that the highest-end luxury hotels do not gain distinctive differentiation by having the ISO 14001 certification, while for 3-star hotels, guests’ price sensitivity apparently overrides environmental concerns.  ISO 14001 certification may give upscale hotels a distinctive asset that leads them to a competitive advantage over similar non-certified properties.

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